Help
Support
Answers to the questions people ask most about the Fonteezy apps. Anything else, just email us.
Contact us
Email hello@fonteezy.io. If it's about a purchase, say whether you're on iPhone or Android.
How scanning works
Take a photo or pick one from your library. The app finds the lines of text on your phone. Tap the line you want and only that strip is sent to our server, which comes back with the closest fonts.
- Without an account: 3 scans a day.
- Signed in with Apple, Google or your phone number: 5 a day.
- Pro: 50 a day, up to 1,000 a month.
Free scans reset at midnight where you are. Searching for fonts by name is always free and doesn't use scans.
Pro and scan packs
Pro is a monthly or yearly subscription. It gives you more scans, puts your scans first when the server is busy, and syncs your history across your devices. The yearly plan may come with a 7-day free trial.
A scan pack adds 100 scans to your account. They're used only after your free scans for the day run out, and they don't expire. You need to be signed in to buy one, so the scans stay with your account.
Prices are shown in the app and the store before you pay, in your local currency.
Restoring purchases
New phone, or reinstalled the app? Sign in with the same account you used before, then go to Account > Restore purchases. Use the same Apple Account or Google account that made the purchase. If Pro still doesn't show up after a minute, email us.
Cancelling a subscription
Apple or Google bills the subscription, so you cancel it with them before it renews (on iPhone, at least 24 hours before). You keep Pro until the end of the period you paid for. Deleting the app or your account doesn't cancel it.
- iPhone: open Settings > your name > Subscriptions > Fonteezy > Cancel Subscription.
- Android: open the Play Store app > tap your profile picture > Payments & subscriptions > Subscriptions > Fonteezy > Cancel subscription.
You can also get there from the app: Account > Manage subscription. Refunds are handled by Apple or Google under their own rules.
Deleting your account and data
In the app, go to Account > Delete account. Your history, plan and scan credits are removed within an hour. No app? Use the account deletion page.
Privacy
We only send the line of text you pick, not the whole photo, and we don't show ads. The privacy policy explains what we keep and for how long.
Using a font you found
Finding a font doesn't mean you can use it for anything. Each font page shows its license, so check it before you use the font in your work. The license guide explains what each label means.